Privacy Policy

At Fusional , we take the protection of your personal information very seriously. This privacy policy describes how we collect, use, and share your data when you visit or make a purchase from our online store.

ARTICLE 1 - DEFINITION OF PERSONAL DATA

Personal data is defined as any information relating to an identified or identifiable natural person. This includes, for example, your name, telephone number, address, and all basic information provided when creating your customer account.

ARTICLE 2 - PERSONAL INFORMATION COLLECTED

As part of our sales process, whether by visiting our website or when you make a purchase in our store, you may be required to provide certain personal data about yourself, that is to say information that directly or indirectly allows your identification.

We collect and record this data when you:

Browse the Website
Fill your cart
Place or return an order
Create a customer account
Subscribe to an alert or a newsletter
Contact customer service
Write a product review
Fill out a form
You are logging off

The information required when creating a customer account is, unless otherwise stated, essential to process your order.

ARTICLE 3 - TYPE OF INFORMATION COLLECTED

When you browse our online store, Fusional may collect the following personal data from you:

Personal Data:

- Title, surname, first name

- date of birth

- email address

- phone number

- the username and password associated with your user account

Identification data:

- billing address

- IP address

- order history

- browsing history

- URL referrer

Transaction data:

- payment methods

For any other data collected, if the applicable rules differ from those stated in this policy, the collection form will specify said rules.

ARTICLE 4 - PURPOSE OF DATA COLLECTION

As part of your interaction with Fusional , whether as a customer, website visitor, or subscriber to our communications, we may collect personal data for various reasons:

Order management : processing, shipping and tracking of your purchases.
Customer service : answering your questions, managing returns and complaints.
Marketing and communication : sending newsletters, solicitations and promotional offers, subject to your consent. You can withdraw your consent at any time by clicking on the unsubscribe link included in each email.
Customer account management : enabling the creation and management of your user account, facilitating your authentication and offering you a personalized experience on our site.
Managing reviews and comments : conducting satisfaction surveys and managing user reviews and comments on our products or services
Improving user experience : analyzing your navigation to optimize ergonomics, content and features offered, to better meet your expectations.
Compliance with legal obligations : data retention in accordance with legal requirements, particularly in tax and accounting matters.

In general, the personal information you choose to provide to us allows us to process your orders, manage our online sales service, administer our platform, improve your user experience and optimize our services.

ARTICLE 5 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we assume that you consent to the collection and use of that information for those specific purposes only.

If we request your personal information for other reasons, such as marketing, we will explicitly ask for your consent or offer you the opportunity to opt out.

How can I withdraw my consent?

If, after giving your consent, you change your mind and no longer wish us to use your information, you can inform us by contacting us at the following address: contact@fusional.fr

ARTICLE 6 – DISCLOSURE

We may disclose your personal information if required by law or in the event of a violation of our General Terms and Conditions of Sale and Use.

ART 7 - SHOPIFY

Our store uses Shopify Inc. as its e-commerce platform to sell our products and services. Your data is securely stored on Shopify's servers, protected by security measures such as SSL encryption and firewalls.

When you make a purchase through a direct payment gateway, Shopify stores your credit card information, encrypted according to the PCI-DSS standard. This data is kept only as long as necessary to complete your order, and then deleted.

All direct payment gateways comply with the PCI-DSS standard, ensuring the secure processing of credit card data by our store and its service providers. For more information, please consult Shopify's Terms of Service and Privacy Policy.

ARTICLE 8 - FIGHT AGAINST FRAUD

Fusional reserves the right to verify the personal data provided when placing an order and to take all necessary measures to ensure that the account debited belongs to the buyer.

To prevent fraudulent payments, proof of identity and/or address may be requested. Fusional reserves the right to cancel any order that does not satisfactorily meet this verification requirement.

ARTICLE 9 - TRANSMISSION OF DATA TO THIRD-PARTY ORGANIZATIONS

As part of our operations, it may be necessary to share some of your personal data with third-party organizations. This sharing is intended to comply with legal obligations, improve our services, provide you with additional features, or facilitate the execution of certain services you have requested.

We are committed to sharing your personal information only with trusted partners, service providers or entities, and only in the following situations:

- Service providers : We use external service providers to help us manage our services, such as data hosting, payment processing, and data analysis. These providers are contractually obligated to protect your data and use it only for the services for which they have been contracted.

- Legal obligations : We may be required to disclose your data to the competent authorities (for example, in the event of a legal or judicial request), to comply with legal or regulatory obligations, or to protect our rights, our safety, or that of others.

- Business partners : In some cases, we may share your information with business partners for promotional, advertising, or marketing purposes. However, this is only done with your explicit consent, and you have the option to refuse this sharing at any time.

- International data transfer : If some of your data is transferred to countries outside the European Union, we will ensure that this transfer is carried out in compliance with applicable regulations and with appropriate safeguards for the protection of personal data.

We ensure that all third-party organizations with whom we share your data maintain an appropriate level of security and confidentiality. You have the right to request further details at any time about the partners and service providers with whom your information is shared.

ARTICLE 10 - SECURITY

We implement robust security measures to protect your personal data.

To prevent any unauthorized access, use, modification, destruction, loss, damage or disclosure, technical and organizational measures are deployed to secure the information collected.

More specifically, the security of your data is ensured through:

The use of TLS (Transport Layer Security) and SSL (Secure Socket Layer) protocols to secure data exchanges
Username and password protection
Traceability measures to ensure rigorous monitoring,
The storage of computers and servers processing personal data in secure environments
A restriction on data access, limited to authorized employees who need access to this information to perform specific tasks (e.g., billing or customer service)

To strengthen this protection, we recommend that you avoid using obvious usernames or passwords, change them regularly, and never share them with anyone.

However, it is important to note that the transmission of information over the Internet is never completely secure. Although Fusional takes every possible precaution to protect your personal data, we cannot guarantee absolute security for the data you transmit to us.

In the event of a breach of your personal data that poses a risk to your rights and freedoms, Fusional undertakes to notify the competent supervisory authority as soon as possible, and to inform you of any breach likely to create a high risk, so that you can take the necessary steps to protect your interests.

ARTICLE 11 - MARKET RESEARCH AND SATISFACTION SURVEYS

The data collected during studies and surveys, whether on the site or via a form, is not used for advertising purposes.

If you participate in a survey, we will inform you about the use of your data. You can object to its use at any time by contacting contact@fusional.fr

ARTICLE 12 - AMENDMENT TO THE PRIVACY POLICY

Fusional reserves the right to modify or update this Privacy Policy at any time without prior notice. In the event of a significant change, a notification will be posted on the website and/or sent by email.

We recommend that you check this page regularly to stay informed of any changes.

ARTICLE 13 - CONTACT US 📧

For any comments or questions regarding this document, you can write to:

contact@fusional.fr