Before contacting us, please remember to check our FAQ section.

You may already find the answer to your question there.

IS THE FUSIONAL.FR WEBSITE SECURE?

Yes, our site is secure. Your personal data and transactions are protected by SSL encryption and strict security standards. We also use advanced protection protocols to ensure secure browsing and payment.

CAN I RETURN OR EXCHANGE AN ITEM?

Yes, you can return or exchange an item within 14 days of receipt. Returned items must be in their original condition and with their tags attached.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Delivery times vary depending on your address and the shipping method chosen. Generally, your order is delivered within 2 to 4 business days after shipment. You will receive an email with a tracking number as soon as your package is sent.

WHAT SHOULD I DO IF MY ORDER STILL HASN'T ARRIVED?

For any issues with your online order, we recommend first checking your package tracking using the link you received by email. If the estimated delivery time has passed, please contact our customer service department at contact@fusional.fr so we can assist you.

CAN I MODIFY/CANCEL THE ORDER I PLACED?

You can change your order as long as it hasn't been prepared and shipped. However, if you wish to make a change, please contact us promptly at contact@fusional.fr , and we will do our best to assist you.

WHAT PAYMENT METHODS DO YOU ACCEPT?

• Apple Pay
• Bank Card
• American Express
• MasterCard
• Visa
• Shop pay

WHAT ARE THE DELIVERY COSTS?

Delivery costs are always indicated at the time of order confirmation.

WHAT SHOULD I DO IF THE PRODUCTS RECEIVED DO NOT MATCH MY ORDER?

If you have received products that do not match your order, please contact us immediately at contact@fusional.fr . We will proceed with an exchange or refund depending on the situation.

IS IT POSSIBLE TO CHANGE MY PAYMENT METHOD?

It is not possible to change the payment method once the order has been confirmed.

HOW DO I CHOOSE THE RIGHT SIZE FOR MY ITEM?

To find the right size, consult our size guide available on each product page. If you have any questions, please don't hesitate to contact our customer service team; we'll be happy to help!